Return & Refund Policy

At Eleganza Traders, we are committed to delivering premium quality and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

🔁 Returns

We accept returns under the following conditions:

  • Return requests must be made within 7 days (1 week) of receiving your order
  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, and accessories must be included

To initiate a return, please contact our support team with your order details.

💰 Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued using the original payment method
  • Shipping charges (if any) are non-refundable

❌ Non-Returnable Items

Certain items are not eligible for return:

  • Custom-tailored or personalized suits
  • Items damaged due to misuse or improper handling
  • Products returned after the 7-day return period

🔄 Exchanges

We offer exchanges in case of:

  • Size or fitting issues (for eligible items)
  • Defective or damaged products

Please contact us within the return period to request an exchange.

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will arrange a replacement or refund accordingly

📩 Contact Us

For returns, refunds, or exchanges, please contact our support team:
Email: info@eleganzatraders.com

🎯 Final Note

Eleganza Traders reserves the right to decline returns that do not meet our policy conditions. We strive to ensure every product meets our high standards of quality and craftsmanship.